ANA Trading

FAQ

Frequently Asked Question

Explore our FAQ section to find quick answers to common questions and learn more about how we can assist you

Yes, all of our coffee, vanilla, and cinnamon products are sourced from environmentally sustainable farms. We are deeply committed to ethical practices, ensuring that our sourcing not only supports local farmers but also protects the environment for future generations.

Yes, we proudly ship our products to customers all over the world. No matter where you're located, we're happy to bring the unique flavors of Indonesia directly to you.

The minimum order quantity varies depending on the product. You can find detailed information about the minimum orders in our product catalog. Please feel free to reach out if you need any assistance.

The shipping time will depend on the terms of our agreement. We work closely with our partners to ensure smooth and timely delivery, and we'll make sure you have all the details about shipping when your order is confirmed.

Every product we ship undergoes a strict quality control (QC) process to ensure it meets the highest standards. We carefully inspect each batch, so you can trust that you're receiving only the best.

Yes, we are happy to provide samples to international customers. You can request samples of our coffee, vanilla, or cinnamon to experience the taste, aroma, and quality firsthand before placing a larger order.

Absolutely! We provide detailed product specifications for each of our offerings so you can make an informed decision. Just let us know what you need, and we'll be happy to assist.

Yes, we offer organic options for all three products. Our organic selections are grown without synthetic pesticides or chemicals, ensuring a natural and pure product.

We offer a variety of premium coffee and vanilla, each with its own distinct flavor profile. Whether you're looking for a bold, rich coffee or a delicate vanilla, we have high-quality options to suit your taste. We can provide more detailed information based on your preferences.

Yes, we offer personalized consultations to help you select the perfect products for your business. We’ll evaluate your needs and recommend options that align with your goals, ensuring you get the best fit for your market.

Yes, we are happy to accommodate custom product requests. Whether it’s specific packaging, blend, or size, we can tailor our offerings to meet your unique needs.

Our return and replacement policy is guided by the terms of our agreement. We are committed to customer satisfaction and will work with you to resolve any issues if the products do not meet the agreed-upon quality standards.